Easy Returns & Exchanges

You are entitled to an exchange or refund within 14 days of the delivery of your purchase. Please note that the product must be returned unused, in original packaging including all tags, the receipt will also be needed. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. To return any product you must email our customer service reps to discuss the problem and to obtain a return authorization number (RMA).  For open boxes, like the lights for example which the boxes have been opened and unsealed, there will be a 10% re-stocking fee.

Refunds

Refunds will be issued in the same payment matter as the purchases were processed.  If it is a credit card, then the refund will be processed to your credit card.  

Price Adjustment Refunds

How to get a price adjustment at Magicshine Lights USA, contact us by email within 14 days of date of purchase with your request.  We have 5 working days to process your request. 

Exclusions:  Magicshine Lights USA does not offer price adjustment refunds on the followings:

- items sold on Labour Day Weekend through the following Monday

- items sold on Thanksgiving through the following Monday

- items sold on Black Friday through the following Monday

- items sold on Boxing Day through the following Monday

- if price adjustment does not apply specifically to a product, it will be indicated in the product's description

Shipping costs will not be included in the price adjustment, but, if your purchase price reduction makes you fall under the free shipping terms, then shipping fees will have to be paid.

Warranty:

Warranty only covers items defective due to faulty material/manufacturing. Faulty items can be returned for an exchange. Warranty does not cover items that were damaged due to improper use/handling or normal wear and tear. We recommend e-mailing us a photo of the item in question first.